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== General Information ==
== In General ==
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===Where can I change my login password? ===
 
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In order to change your login password go to [http://www.smart-me.com  smart-me.com] and log into your existing account. Click on your username on the top left corner and choose "Settings". Click on "Change password" for the "Web user".
 
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===How can I group devices? ===
'''Where can I change my login password?'''
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In order to change your login password go to [http://www.smart-me.com  smart-me.com] and log into your existing account. Click on your username on the top lef corner and choose "Settings". Click on "Change password" for the "Web user".
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'''How can I group devices?'''
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In order to group devices (e.g. to switch on/off several devices at once) go to [http://www.smart-me.com smart-me.com] and log in with your username.  
 
In order to group devices (e.g. to switch on/off several devices at once) go to [http://www.smart-me.com smart-me.com] and log in with your username.  
 
In the menu, click on "Configuration" and then on "Meter Configuration". Now you can start to create folders and subfolders.
 
In the menu, click on "Configuration" and then on "Meter Configuration". Now you can start to create folders and subfolders.
 
To add a device into a folder, use drag and drop to move the device into the folder.
 
To add a device into a folder, use drag and drop to move the device into the folder.
 
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== smart-me Devices ==
== smart-me device ==
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===Which Wi-Fi standards are supported? ===
 
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'''Which wifi standards are supported?'''
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smart-me devices support 802.11 b/g/n with 2.4 GHz. 5 GHz are not supported.  
 
smart-me devices support 802.11 b/g/n with 2.4 GHz. 5 GHz are not supported.  
 
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===What Ports have to be open? ===
'''What Ports have to be open'''
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smart-me devices only need the Port 80 UDT & TCP. (This Port is also needed to surf the internet)   
 
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===How accurate are the measurements of smart-me devices? ===
smart-me devices only needs the Port 80 UDT & TCP. (This Port is also needed to surf on the internet)   
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We guarantee a maximum fault of 1% over the whole measuring range (0.1 - 3680 W). In order to guarantee the highest accuracy, each device is calibrated during production.  
 
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===Are the settings and the meter readings saved in case of an electricity cut? ===
'''Are the energy and power measurement accurate?'''
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Yes, the devices save all settings and data in case of an electricity cut for up to two months (the Gateway saves up to 6000 readings). As soon as the electricity returns, the devices will reconnect to the Wi-Fi, transfer the data to the cloud and continue working as previously.  
 
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===Can I use my devices with multiple Wi-Fi networks? ===
We definitely offer very accurate energy and power measurement devices in the market. We guarantee a maximum fault of 1% over the whole measuring range (0.1 - 3680 W). In order to guarantee the highest accuracy, each device is calibrated during production.  
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Yes, smart-me devices save up to six different Wi-Fi networks. You have to install each network on your device. The device will then always connect to the network with the best connection.
 
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===Can I reset the meter reading back to zero? ===
'''Are the settings and the meter readings saved in case of an electricity cut?'''
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No, we do not support this function.  
 
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===Where do I find the MAC address of my smart-me device? ===
Yes, the devices save all settings and data in case of an electricity cut. If the electricity returns, the devices will reconnect with the WiFi and everything should be like before the electricity cut.  
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To find the MAC address of your device, you have to connect to it first and then go to its «Webseite»  
 
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* Press the button of the device for ten seconds.
'''Can I use my devices with different WiFi networks?'''
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*The LED of the device will flash alternatingly orange and green.
 
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* Connect to the WLAN of the smart-me device using a laptop, tablet or desktop computer.
Yes, smart-me devices save up to 6 different WiFi networks. You have to install each network on your device and afterwards your device will always connect to the network with the best connection.
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* the name of the WLAN Network will be smart-me_xxxxxx (xxxxxx is the serial number of your smart-me device)
 
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* Open the browser of your computer and go to the site 192.168.1.1
'''Can I reset the meter reading back to zero?'''
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Please have a look at this example:
 
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No, at the moment we do not support this function.  
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'''Was ist der Messwert Leistungsfaktor?'''
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Der Leistungsfaktor ist das Verhältnis vom Betrag der Wirkleistung zur Scheinleistung.
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Dieser Wert ist zwischen 0 und 1.
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*Wenn nur Bildenergie verbraucht wird (bei induktiven Lasten wie z.B. Motoren oder Transformer) ist der Leistungsfaktor 0.
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*Wenn nur Wirkenergie verbraucht wird (bei Ohmnischen Lasten wie z.B. Glühlampen oder Heizungen) ist der Leistungsfaktor 1.
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'''Where do I find the MAC Adress of my smart-me Device?'''
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To find the MAC Adress of your device, you have to connect to it first and then go to it's «Webseite»  
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* Press the button of the device for 10s
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**The LED of the device will flash alternately orange and green  
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* Connect to the WLAN of smart-me device, using a Laptop/tablet  
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** the Name of the WLAN Network will be smartme_xxxxxx (the xxxxxx is the serial number of your smart-me device)
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* Open the Browser of your Laptop/Tablet and go to the site 192.168.1.1
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**please have a look at the example below
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[[Datei:MacAdresse.jpg]]
 
[[Datei:MacAdresse.jpg]]
 
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===My data isn’t uploaded, what can I do? ===
== Partner Produkte ==
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* Port 21 must open. If you use a firewall, make sure to unlock port 21.  
 
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'''Wie verbinde ich ein smart-me Partner Produkt mit der smart-me cloud '''
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* Sie finden eine Anleitung auf unserer Web-Seite
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** [http://smart-me.com/Description/Products.aspx#PartnerProducts Link zur Anleitung]
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'''Meine Daten werden nicht übertragen. Was kann man tun um diesen Fehler zu beheben'''
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* Der Port 21 muss offen sein. -> Falls eine Firewall verwendet wird, stellen Sie sicher, dass der Port 21 nicht gesperrt ist.  
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* Es kann vorkommen, dass es Probleme gibt die Serveradresse (smart-me.com) aufzuschlüsseln. Falls dies der Fall sein sollte ersetzen Sie diesen Eintrag mit der IP Adresse (Bei "FTP Configuration" - "Server" - ftp.smart-me.com durch 5.148.169.206 ersetzen)
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== Security ==
 
== Security ==
 
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===Is the connection to the cloud safe? ===
 
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Besides the encryption of the Wi-Fi connection, every connection from and to a smart-me device has an additional encryption. For highest security every device has its own encryption key.
'''Is the connection to the Cloud save?'''
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===Where is the Wi-Fi password stored? ===
 
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The Wi-Fi password is only stored on the smart-me device.
Yes, beside the encryption of the WiFi Connection, every connection from and to a smart-me device has an additional encryption. For highest security every device has it's own encryption key.
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'''Where is the WiFi Password stored??'''
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The WiFi Password is only stored on the smart-me device. It's never send to any server.
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Version vom 26. Juni 2018, 12:04 Uhr

General Information

Where can I change my login password?

In order to change your login password go to smart-me.com and log into your existing account. Click on your username on the top left corner and choose "Settings". Click on "Change password" for the "Web user".

How can I group devices?

In order to group devices (e.g. to switch on/off several devices at once) go to smart-me.com and log in with your username. In the menu, click on "Configuration" and then on "Meter Configuration". Now you can start to create folders and subfolders. To add a device into a folder, use drag and drop to move the device into the folder.

smart-me Devices

Which Wi-Fi standards are supported?

smart-me devices support 802.11 b/g/n with 2.4 GHz. 5 GHz are not supported.

What Ports have to be open?

smart-me devices only need the Port 80 UDT & TCP. (This Port is also needed to surf the internet)

How accurate are the measurements of smart-me devices?

We guarantee a maximum fault of 1% over the whole measuring range (0.1 - 3680 W). In order to guarantee the highest accuracy, each device is calibrated during production.

Are the settings and the meter readings saved in case of an electricity cut?

Yes, the devices save all settings and data in case of an electricity cut for up to two months (the Gateway saves up to 6000 readings). As soon as the electricity returns, the devices will reconnect to the Wi-Fi, transfer the data to the cloud and continue working as previously.

Can I use my devices with multiple Wi-Fi networks?

Yes, smart-me devices save up to six different Wi-Fi networks. You have to install each network on your device. The device will then always connect to the network with the best connection.

Can I reset the meter reading back to zero?

No, we do not support this function.

Where do I find the MAC address of my smart-me device?

To find the MAC address of your device, you have to connect to it first and then go to its «Webseite»

  • Press the button of the device for ten seconds.
  • The LED of the device will flash alternatingly orange and green.
  • Connect to the WLAN of the smart-me device using a laptop, tablet or desktop computer.
  • the name of the WLAN Network will be smart-me_xxxxxx (xxxxxx is the serial number of your smart-me device)
  • Open the browser of your computer and go to the site 192.168.1.1

Please have a look at this example: MacAdresse.jpg

My data isn’t uploaded, what can I do?

  • Port 21 must open. If you use a firewall, make sure to unlock port 21.

Security

Is the connection to the cloud safe?

Besides the encryption of the Wi-Fi connection, every connection from and to a smart-me device has an additional encryption. For highest security every device has its own encryption key.

Where is the Wi-Fi password stored?

The Wi-Fi password is only stored on the smart-me device.