Connection problems

Here you habe a few tipps, in case you have problems with the instalation prossess of a smart-me device

• First a few general information for the causes for such a problem
  • A 5Ghz network is used instead of a 2.4 GHz. -> Make sure a 2.4Ghz network is used. Most routers that offer a 5GHz network offer also a 2,4GHz Network
  • No internet connection -> Check if the WiFi network itself has an internet connection
  • Wrong password -> make sure there is no typo, by clicking on show password
  • Problems with WiFi Router -> sometimes a router has problems distributing new IP addresses, just turn the Router off and on again, this normally solves the problem (of course the router has to be in DHCP mode)
• To check the WiFi Connection itself and the signal strength of it in remote locations, we have made a simple app that can check that for you
  • https://play.google.com/store/apps/details?id=com.daggerford&hl=de
  • Please be aware that this app is only available on Android phones since Apple has a few restrictions on the handling of WiFi information